Help Center and FAQs

  • Payments and Pricing:

    • What payment options are available?

      • You can choose to pay with any major credit card or debit card. Additional payment options may be available according to your location.

    • Can I pay with any credit card?

      • You can choose to pay with any major credit card including Visa, MasterCard, SEPA, Discover, JCB, Diner, or American Express credit card issued in Europe.

    • How do you ensure secure card payments/card security?

    • Can I combine cash and card payments?

      • No, we do not offer cash or payment on delivery options. You can choose any of the credit card options or wallet options to make the payment.

  • Ordering:

    • How quickly can I get my order delivered?

      • Click here to see our shipment chart with all the necessary details.

    • How can I proceed with large bulk corporate orders?

    • What should I do if I did not receive an invoice for my order?

      • A hard copy of the invoice will be sent to you in the shipment. Although, in case of any queries and issues you can contact the support team by dropping a mail at info@maxresolution3d.com or by calling us at

    • How can I put my requirements for the customization of the product?

    • How to contact the seller in case of any discrepancies in the order?

    • How do I know my order has been confirmed?

      • You will get a mail of confirmation for your order with all the details and invoice once you have successfully placed the order. In case of any discrepancies, contact the support team by dropping a mail on info@maxresolution3d.com or by calling us at

    • How do I trust that the product delivered is quality tested?

      • Your order, after the manufacturing process & before getting shipped, is checked by our quality team twice to ensure that only the best standard products reach you.

  • Customer Service

    • What are the modes to contact the support team?

    • What is the estimated time to get a reply?

      • Our support team will get back to you within one hour of posting the query or complaint.

    • How can I claim my warranty?

      • You can claim the warranty for your product by using the invoice of your order.

    • What are the warranty terms and conditions?

    • How does warranty work on replacement products?

      • The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim the warranty.

 

  • Shipping and Delivery

    • Will I be charged a delivery fee?

      • The delivery fee charged would be dependent on the amount of order plus the delivery location. Click here to see our delivery price chart.

    • What are the standard shipping speeds and delivery charges?

      • Click here to see our delivery price chart.

    • How can I track my order?

      • You can track your order through the link sent to you by mail/SMS after your order gets shipped.

    • My order is not complete, what should I do?

    • Will the delivery be tried again if I am not able to collect my order the first time?

 

  • Cancellations and Returns

    • How does return work?

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    • Can I request a replacement, if yes, when will I get it?

      • The replacement will be delivered once the pickup for the wrong/damaged product is done and checked at our warehouse.

    • Which products are not eligible for returns?

      • Customized products are not eligible for return.

    • How will I know the status of my refund?

      • Click here to visit our refund policy page.

    • Am I eligible to return a product?

      • Click here to visit our return policy page.

    • What is the refund timeline if I cancel or return a certain product?

      • Click here to visit our refund policy page.

    • What checks would be done for an item to be returned?

      • The pro

    • What is the cancellation policy?

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    • What should I do if I have an issue with my product after the return period?

      • You can get in touch with us to claim the warranty for your product